Sac cabas Stella
Compositions
Dimensions
Description
LE CABAS EFFET DAIM
Stella adopte ici le camel, avec la même matière effet daim, mate et presque poudrée sous la lumière, à l'opposé du grain lisse et net qui domine le reste de la collection. Deux anses fines, resserrées à leur base par de petites boucles dorées façon sellerie, un détail qu'on croise plus souvent sur une ceinture que sur un sac. La silhouette s'évase en trapèze, plus large en haut qu'en bas, ce qui donne au cabas un port presque décontracté malgré ses finitions soignées. La plaque logo, discrète, se love juste sous l'ouverture. C'est le genre de pièce qui accompagne aussi bien une pile de dossiers qu'un pull en sortant d'un amphi, sans jamais avoir l'air d'avoir changé de sac entre les deux.
SIGNATURE STELLA
- Le grain effet daim tranche avec le similicuir lisse du reste de la collection
- Les boucles dorées à la base des anses reprennent un détail de sellerie, rare sur un cabas
- La silhouette évasée en trapèze donne un port plus souple qu'une forme rectangulaire
- Le grain mat et velouté distingue Stella au premier regard du reste de la gamme
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Nos pièces signature
Un sac reconnaissable, désiré, inoubliable.
Nos sacs signature, ce sont ceux que l’on remarque, que l’on retient et que l’on associe immédiatement à vous.
Best-sellers
Des créations devenues évidentes. Ils se distinguent par leurs lignes, séduisent par leur allure et s’imposent naturellement.
I am extremely disappointed with both the quality of the handbag and the customer service.
I purchased a handbag for €70, and after just over a month of normal and careful use, the material on the edges of the handles started peeling off. For a handbag at this price, I expected much better quality and durability.
I contacted customer service and provided photos of the damage. Unfortunately, instead of offering a proper solution, they claimed that the damage was caused by friction and was therefore not covered by their warranty.
Their proposed solution was to send replacement handles, but I would still have to pay shipping costs. They later reduced this amount to €5, which I still find unacceptable.
I have repeatedly explained that I should not have to pay extra to replace parts of a handbag that started deteriorating after just over a month.
What disappointed me most was the lack of responsibility and understanding. Rather than addressing the actual quality issue, they kept referring to their warranty conditions and presenting their offers as acts of goodwill.
I simply wanted a handbag that would last longer than a month.
Based on my experience, I cannot recommend this company. I would strongly advise other customers to think twice before purchasing.
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your experience.
After carefully reviewing the photos you provided, the deterioration on the edges of the handles appears to be consistent with external friction and exposure to moisture, rather than a manufacturing defect.
As explained in section 6.3 of our warranty conditions, deterioration resulting from friction, moisture or conditions of use is not covered by our commercial warranty.
Nevertheless, we did not want to leave you without a solution. We offered to send you replacement handles, with Flora & Co covering half of the shipping costs as a goodwill gesture. We also made an additional effort to reduce your contribution to just €5.
We understand that you would have preferred a completely free replacement. However, considering our assessment of the damage and the applicable warranty conditions, this is the only solution we are able to offer in this situation.
We regret that our proposal did not meet your expectations, but we have genuinely tried to find a fair compromise and assist you as much as possible.
Thank you for your feedback and for taking the time to share your experience.
The Flora & Co Team
