Welcome to the General Terms and Conditions section of the online store http://floraandco-paris.com, specializing in the sale of bags and leather accessories.

Please read these General Terms and Conditions carefully before placing an order.

Using the Site and/or validating an order implies full acceptance of these General Terms and Conditions.

If you have any questions regarding these terms, you can contact us at the following address:
📩 floraandco.paris@gmail.com

Flora & Co reserves the right to modify these General Terms and Conditions at any time. The applicable terms are those in effect on the date of order validation. Once the order is confirmed, no changes to the terms can be applied.

1. Your order

Every order placed on the Site will result in a confirmation email summarizing your purchase details. If there are any issues or anomalies regarding your order, our customer service will contact you as soon as possible.

Once payment is validated and the order is confirmed, it cannot be modified. Therefore, it is essential to carefully check the accuracy of the information provided before clicking on “PAY,” especially the delivery address. No address changes can be made after order validation.

Flora & Co reserves the right to refuse any order for legitimate reasons, including the following cases:

• product unavailable,
• payment authorization refused,
• obvious error on the product or its price,
• suspicion of fraud or abnormal activity.

In these cases, the customer will be informed and, if payment has already been made, a refund will be processed within a maximum of 15 days.

Products are offered within the limits of available stock. In case of unavailability after the order is placed, the customer will be informed as soon as possible and will not be charged for unavailable items.

2. Delivery

Standard delivery

Flora & Co offers standard delivery with tracking for orders delivered in mainland France.

Delivery times are estimated at 6 working days from the order validation. During peak periods, these times may be slightly extended. Saturdays, Sundays, and public holidays are not considered working days.

If you do not receive your order within 10 working days, we invite you to contact our customer service at:
📩 floraandco.paris@gmail.com

No changes to the delivery address can be made after order validation.

Orders are shipped via Colissimo – La Poste. In case of absence during delivery, a notice may be left to inform you of how to retrieve your package.

Orders placed the day before or on a public holiday will be shipped the next working day.

Order tracking

A tracking number will be provided to you by email upon shipment of your order.
Tracking is accessible:

• via your customer account on the Site,
• or on the Colissimo website.

As most packages are delivered within two weeks, no claims can be accepted before this period has elapsed. After this period, please contact our customer service.

3. Prices and payment methods

The prices displayed on the Site are indicated in euros, all taxes included (TTC). Delivery charges are not included and will be added to the total order amount.

The accepted payment methods are as follows:
Visa, Visa Electron, MasterCard, Maestro.

The Site uses the Shopify platform and its secure payment interfaces.

The debit of the credit card occurs at the time of order validation. A confirmation email for the order, followed by a confirmation email for shipment, will be sent to the customer.

If it is impossible to ship all or part of the order, the affected items will be refunded via the payment method used during the order.

4. Returns, refunds, and exchanges

Only orders placed on floraandco.com can be returned or exchanged.

The customer has a period of 14 days from the receipt of the order to return one or more items, excluding delivery charges.

Items must be returned:

• unworn,
• unused,
• in their original packaging,
• with their tags intact.

Return shipping costs are the responsibility of the customer, as are the initial delivery costs, in mainland France and internationally.

Any item returned damaged, worn, or incomplete may be refused.

A return authorization number is mandatory for any return. No package will be accepted without this authorization.

Refunds will be processed after receipt and verification of the returned items, excluding delivery charges, via the initial payment method, within a maximum of 15 working days.

Exchange

Before any return for exchange, the customer must complete the return request form available on the Site.

5. Product information

Flora & Co strives to present products as accurately as possible. However, displayed colors may vary depending on screens and cannot be guaranteed to be perfectly identical upon receipt.

Product dimensions and descriptions are provided for informational purposes and may have slight variations.