Refund policy

Return Time

You have 14 days from receipt of your order to request a return, in accordance with the applicable right of withdrawal.

Any return request must be made within this period via our return form available at the bottom of our website.

2. Conditions for acceptance of the return

To be accepted, the returned item must be:

• I see its state of origin ;
• not worn and not used ;
• unwashed;
• not deteriorated;
• complete and accompanied by any accessories;
• provided with its labels when they are necessary for its resale;
• returned, when necessary, in its Original container. protection caps (if present).

A proof of purchase or order number must also be able to be provided.

The Customer may handle the product only to the extent necessary to verify its nature, characteristics and proper functioning.

Products that have been worn, used or damaged beyond the manipulations necessary for their verification may be subject to a refusal of return or a reduction in the amount refunded, in accordance with the applicable provisions.

Returns procedure

Step 1 – Return Request

The Customer must complete the Request Return via our form available at the bottom of our website.

Step 2 – Validation of the request

After receipt of the request, Flora & Co examines it and sends the Customer a validation email containing the necessary instructions for return.

The usual time for processing the request is 3-5 business days protection caps (if present).

Step 3 – Return Label

When the return is validated, Flora & Co generates a Return label which is sent to the Customer in a separate email protection caps (if present).

The Customer must use this label to make his return in accordance with the instructions provided.

Step 4 – Return Shipping

The Customer must deposit the return package within the time indicated in the return instructions and keep his proof of deposit as well as its tracking number until Flora & Co. confirms receipt of the package.

⚠️ In the absence of a return within the period indicated after validation of the request, Flora & Co may refuse the return.

Return fees

As part of a return made under the right of withdrawal, The customer is liable for any return costs., subject to applicable legal provisions.

In order to facilitate the procedure, Flora & Co provides the Customer with a prepaid return label protection caps (if present).

The cost of this label remains the responsibility of the Customer and is deducted directly from the refund amount after receipt and verification of the returned item (s).

The applicable return costs are flat-rate and depend on the country from which the return is made:

Country Return Fee

Metropolitan France: €10.00

Belgium, Germany, Luxembourg, Netherlands, Italy, Austria, Ireland: €18.00

Portugal, Spain (excluding islands): €20.00

Sweden, Czechia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Denmark, Estonia: €23.00

Croatia, Finland, Cyprus, Greece, Malta, Romania, Bulgaria: €35.00

The amount applicable to the return costs is communicated to the Customer during the return procedure.

The Customer remains responsible for the package until it is received at Flora & Co. 's premises.

5. Defective, non-conforming or incorrect items

If the product received is:

• component). ;
• damaged upon receipt ;
• Very pleased with the globe ;
• or falls under the Legal Warranty of Conformity,

the Customer must inform us as soon as possible and, where applicable, within the applicable legal period.

The Customer must make a request via our return form and may be asked to provide photos or any other information to identify the problem protection caps (if present).

When the return is recognized as belonging to a defective, non-compliant product or to the legal guarantee of conformity, return costs are borne by Flora & Co and are not deducted from the Customer's refund, in accordance with the applicable legal provisions.

6. Items not returned or exchanged

The following items cannot be returned or exchanged:

• - Gift Cards ;
• - personalised or made-to-measure items protection caps (if present).

7. Right of withdrawal – European Union

For orders delivered in the European Union, the Customer has a 14-day right of withdrawal from receipt of the order, without having to justify its decision, subject to the exceptions provided for by the applicable regulations.

Returned products must comply with the return conditions described in this policy.

8. Refund

Refund is complete after receipt and verification of the returned item (s) at the premises of Flora & Co.

We inform the Customer of the acceptance or refusal of the return and refund by email.

In case of acceptance, the refund is made on The Company will use the same means of payment used when ordering., subject to applicable legal provisions.

When the return costs are borne by the Customer, the amount corresponding to the return label is deducted from refund protection caps (if present).

Refund processing time can be up to 14 business days from the receipt and validation of the return.

After processing by Flora & Co, additional time may be required before the funds appear in the Customer's account, depending on the processing times of their bank or payment institution.

9. Packages not recovered

When a parcel is not picked up by the Customer within the period provided by the carrier and is automatically returned to Flora & Co:

• on productprices can be refunded after receiving and checking the package;
• - initial delivery fee are not refunded when the delivery service has been carried out by the carrier;
• if the Customer wishes to receive his order again, a new shipment can be arranged with a new delivery fee at its expense protection caps (if present).

Flora & Co cannot be held responsible for the non-return of a package by the Customer within the period indicated by the carrier.

10. Return without prior validation

Any return request must be validated in advance by Flora & Co protection caps (if present).

A package returned without prior validation or without complying with the instructions communicated may be refused and returned to the Customer at his expense.

11. Exchanges

Flora & Co can offer a product exchange at the Customer's request, subject to the availability of the desired model, colour or size.

When the Customer wishes to carry out an exchange, the Customer must first confirm in writing that he accepts the exchange procedure as well as the assumption of the corresponding transport costs protection caps (if present).

The exchange includes two transport operations:

• on return of the product originally received ;
• Trail reshipment of the desired new product protection caps (if present).

The costs of return and reshipment are entirely the responsibility of the Customer.

The applicable fees are calculated according to the country concerned, according to the rates indicated in this policy:

Metropolitan France: €10.00 per transport operation

Belgium, Germany, Luxembourg, Netherlands, Italy, Austria, Ireland: €18.00 per transport operation

Portugal, Spain (excluding islands): €20.00 per transport operation

Sweden, Czechia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Denmark, Estonia: €23.00 per transport operation

Croatia, Finland, Cyprus, Greece, Malta, Romania, Bulgaria: €35.00 per transport operation

The total amount of the exchange fees therefore corresponds to the cumulation of applicable return and reshipment costs protection caps (if present).

After written confirmation from the Customer, Flora & Co will send him a payment link corresponding to the total amount of the exchange fees protection caps (if present).

Full payment of the exchange fee must be made before the exchange procedure is set up.

Once the payment has been received, Flora & Co will communicate to the Customer the necessary instructions to make the return of the initial product.

The Customer must return the product in accordance with the conditions and the return procedure provided for in this policy.

The reshipment of the new product can only be carried out after receipt and verification of the product initially returned, and subject to the availability of the desired new product.

No exchange can be organized without:

• Trail prior confirmation of the Customer ;
• on full payment of exchange fees ;
• Trail receipt and verification of the initial returned product protection caps (if present).

When the exchange concerns a defective product, not in accordance with the order or covered by the legal guarantee of conformity, the return costs and, if applicable, the replacement terms are borne by Flora & Co in accordance with the applicable legal provisions.

 

 

 

We recommend that the Customer retain their proof of deposit and its tracking number until confirmation of receipt of the return.

Returns and exchanges via AfterShip Returns

All return and exchange requests must be submitted through our AfterShip Returns portal.

Exchanges are available only for a change of size or color, subject to availability.

Exchanges are subject to the same acceptance conditions as returns: the item must be unworn, unused, unwashed, undamaged, complete and accompanied by its labels and accessories where required.

Applicable return costs for an exchange are deducted from any refund due, according to the fee schedule in this policy.

If the new item is more expensive, the customer must pay the difference. If it is less expensive, the difference is refunded after the returned item has been received and checked.